Terms Of Service

GENERAL TERMS AND CONDITIONS OF THE ONLINE STORE

www.gentletea.eu

Effective as of: 01.08.2025

These General Terms and Conditions govern the relations between VR27 Ltd., UIC 208139114, with its registered office and address of management at: Krasen village, 67 Aleksandar Stamboliyski Street, Bulgaria, VAT No. BG208139114, hereinafter referred to as the "Merchant/Supplier", and any person, hereinafter referred to as the "User", who uses the website www.gentletea.eu (hereinafter referred to as the "Online Store") and/or places an order through it.

1. Merchant Information

  • Company: VR27 Ltd.
  • UIC: 208139114
  • VAT number: BG208139114
  • Registered office, address of management, and place of business: Krasen village, 67 Aleksandar Stamboliyski Street, Bulgaria
  • Email: info@gentletea.eu
  • Phone: +359876822991

VR27 Ltd. is the owner and administrator of the website www.gentletea.eu.

Supervisory Authorities:

Commission for Personal Data Protection:
 Address: 2 Prof. Tsvetan Lazarov Blvd., 1592 Sofia, Bulgaria
 Tel.: (02) 940 20 46
 Fax: (02) 940 36 40
 Email: kzld@government.bg, kzld@cpdp.bg
 Website: www.cpdp.bg

Commission for Consumer Protection:
 Address: 4A Slaveykov Sq., fl. 3, 4, and 6, 1000 Sofia, Bulgaria
 Tel.: 02 / 980 25 24
 Fax: 02 / 988 42 18
 Hotline: 0700 111 22
 Website: www.kzp.bg

2. Characteristics of the Online Store

The online store is available at the Internet address www.gentletea.eu, through which Users have the opportunity to conclude sales contracts and arrange delivery of the goods offered by the online store, including the following:

  1. To conclude sales and delivery contracts for the goods offered by the online store;
  2. To make any payments related to the contracts concluded with the online store, in accordance with the payment methods supported by the online store;
  3. To receive information about new goods offered by the online store;
  4. To view the goods, their characteristics, prices, and delivery terms;
  5. To be informed about the rights arising from the law, primarily through the interface of the online store’s website;
  6. To exercise the right to withdraw from a distance contract for goods offered by the Supplier, for which the right of withdrawal is applicable.

The Supplier offers tea, teapots, cups, as well as other products, including gift boxes and merchandise, which will be added gradually.

 The products are packaged by an external company in Bulgaria, holding a quality certificate.

 All teas must be stored in a dry and cool place, away from direct sunlight. The User should review the ingredients and warnings before placing an order. Tea should not be considered a medical product and is not a substitute for a doctor’s consultation, especially for people with allergies, pregnant women, or breastfeeding mothers.

 The Supplier delivers the goods and guarantees the rights of the Users provided for by law, within the principles of good faith, the practices adopted, and the criteria and conditions of consumer or commercial law.

 Users conclude a sales contract for the goods offered by the online store via the Supplier’s interface, available on its website or another means of distance communication.

 Under the sales contract concluded with the Users, the Supplier undertakes to deliver and transfer ownership to the User of the goods selected through the interface.

 Users pay the Supplier remuneration for the delivered goods under the terms set out on the online store and these General Terms and Conditions. The remuneration is equal to the price announced by the Supplier on the online store’s website plus the delivery price, which is visible before the order is finalized.

 The Supplier delivers the goods ordered by the Users within the timeframes and under the conditions specified on the online store’s website and in accordance with these General Terms and Conditions.

 The delivery price is determined separately and explicitly from the price of the goods.

 The User and the Supplier agree that all statements between them regarding the conclusion and performance of the sales contract may be made electronically and via electronic statements within the meaning of the Electronic Document and Electronic Signature Act and Article 11 of the Electronic Commerce Act.

3. Steps for Concluding a Sales Contract

Orders are placed through the website, without the requirement to create a user account. The conclusion of a contract between the User and the Supplier is considered completed upon clicking the “Order” button, in accordance with Article 8 of the Electronic Commerce Act.

After submitting the order, the User receives an email confirmation with details regarding the request.

Users primarily use the Supplier’s website interface to conclude sales contracts for the goods offered by the Supplier in the online store.
 The contract between the Supplier and the User consists of these General Terms and Conditions, available on the online store’s website.

The Supplier provides, within the interface of its website, technical tools for detecting and correcting errors in the entered information before the statement of contract conclusion is made.

This contract is considered concluded from the moment the General Terms and Conditions are accepted, including through a statement on the Supplier’s website. The sales contract for goods is considered concluded from the moment the User requests the goods via the Supplier’s interface.

For the conclusion of this contract and the sales contract for goods, the Supplier explicitly notifies the User in an appropriate manner via electronic means.

The Supplier delivers the goods to the address specified by the Users and is not responsible in case the data provided by the Users is incorrect.

Users conclude the sales contract with the Supplier through the following procedure:

Selecting one or more of the goods offered in the online store and adding them to a shopping list;
 Providing the necessary data for delivery;
 Choosing the method and timing of payment of the price;
 Confirming the order.

4. Special Obligations of the Supplier. Consumer Protection

The main characteristics of the goods offered by the Supplier are specified in the profile of each product on the website of the online store.

The price of the goods, including all taxes, is determined by the Supplier in the profile of each product on the website of the online store.

All prices on the website include VAT.

The Supplier reserves the right to change them without prior notice, with such changes not affecting already confirmed orders.

Payment methods:

  • Credit/debit card – via a secure payment system.

Invoices are issued upon request and after the provision of the necessary information for this purpose.

The value of postal and transportation costs not included in the price of the goods is determined by the Supplier and is provided as information to the Users at one of the following moments before concluding the contract:

  • In the profile of each product on the Supplier’s online store website;
  • When selecting the goods for concluding the sales contract (before completing the order);
  • In the Delivery Policy.

The Supplier shall indicate, before concluding the contract, the total value of the order for all goods contained therein.

Users agree that all information required under the Consumer Protection Act may be provided through the interface of the online store platform or by email.

The User agrees that the Supplier has the right to accept advance payment for sales contracts for goods and their delivery concluded with the consumer.

The delivery time of the goods and the starting point from which it begins to run are specified for each product individually when concluding the contract with the consumer through the Supplier’s website, unless the goods are ordered in a single shipment.

If the User and the Supplier have not specified a delivery period, the delivery period for the goods shall be 30 working days, starting from the day following the submission of the consumer’s order to the Supplier via the online store website.

If the Supplier is unable to fulfill the contract because the ordered goods are not available, they are obliged to inform the Consumer and to refund any amounts paid.

Deliveries are made through courier services organized by EU Shipments, which allocate the shipments to the relevant courier according to the customer’s country.

The Supplier delivers within the territory of the European Union. Delivery times and conditions are described in the Delivery Policy.

Whenever possible, a tracking number for the shipment is provided.

Pursuant to Article 50 of the Consumer Protection Act and Directive 2011/83/EU, the User has the right to withdraw from the contract within 14 days from receiving the goods, without stating a reason. Details are described in the Returns and Complaints Policy.

The User is obliged to inspect the shipment in the presence of the courier. Complaints are accepted only if defects are found at the time of delivery and a corresponding protocol from the courier is provided.

Products must not be opened or used in order to be accepted for return.

The Supplier is not responsible for improper use of the products, including in cases of allergies, intolerances, or incompatibility with the User’s health condition.

The products do not constitute a medical product or medicinal remedy.

The Supplier is not responsible for individual reactions to teas or other products. The website does not provide medical advice or diagnoses. In case of doubt, please consult a physician.

5. Protection of Personal Data

The Supplier takes measures to protect the User’s personal data in accordance with the Personal Data Protection Act.

The Supplier adopts and publishes on its website a Privacy Policy.

Users agree that the Supplier has the right to process their personal data necessary for fulfilling orders in the online store and executing the contract.

Personal data is processed in accordance with the General Data Protection Regulation (GDPR) and the Privacy Policy.

The website uses applications such as Meta Pixel, Google Analytics, and Klaviyo for the purpose of improving the user experience.

6. Termination

The Seller reserves the right to amend these General Terms and Conditions without prior notice. The current terms are available at any time on the Website and are effective from the moment of their publication.

These General Terms and Conditions and the User’s contract with the Supplier are terminated in the following cases:

  • upon termination and declaration of liquidation or insolvency of either party to the contract;
  • by mutual written agreement of the parties;
  • unilaterally, with prior notice from either party in case of non-performance of the obligations of the other party;
  • in the event of objective impossibility for either party to fulfill its obligations;
  • upon seizure or sealing of equipment by state authorities;
  • in the event of exercising the right of withdrawal under Article 55, paragraph 1 of the Consumer Protection Act. In this case, only the contract for the delivery of the respective ordered goods is terminated, if the right of withdrawal is applicable to the respective category of goods.

7. Other Provisions

The potential invalidity of any provision of these General Terms and Conditions shall not result in the invalidity of the entire contract.

For matters not settled in this contract, relating to its performance and interpretation, the laws of the Republic of Bulgaria shall apply.

All disputes between the parties to this contract shall be resolved by the competent court or the Consumer Protection Commission.